Privacy Policy

Last Updated: {18/11/2025}

At The Heather House Flowers, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services. By using our website, you agree to the terms described below.

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1. Information We Collect

We may collect the following types of information:

 

Personal Information

Provided voluntarily when you:

• Place an order

• Sign up for newsletters

• Fill out a form (custom orders, events, workshops)

• Contact us by email or phone

This may include:

• Name

• Email address

• Phone number

• Billing address

• Delivery address

• Order details

• Payment information (processed securely through Wix’s payment providers — we do not store full card details)

 

Automatically Collected Information

When you visit our site, certain information may be collected automatically for marketing purposes, including:

• IP address

• Browser type

• Pages viewed

• Time spent on the site

• Cookies and tracking technologies (used for performance, analytics, and user experience)

 

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Communicate with you about your purchase

• Respond to questions or customer service requests

• Improve website performance and user experience

• Send updates or promotions (only if you opt in)

• Prevent fraud and ensure site security

• Manage event and wedding inquiries

 

3. How We Store and Protect Your Information

Your information is stored securely through Wix, which maintains industry-standard safeguards to protect personal data.
We take reasonable steps to:

• Protect data from unauthorized access

• Prevent misuse or disclosure

• Safeguard payment information through secure third-party processors

However, no method of online transmission or storage is 100% secure. We cannot guarantee absolute security.

 

4. Sharing Your Information

We do not sell or rent your personal information.

We may share information with:

• Wix and payment processors (to complete your transaction)

• Delivery partners (recipient name, address, and phone number for the purpose of fulfilling your order)

• Service providers who help operate our website (analytics, hosting)

• Law enforcement, if required by law

All third parties only receive the information necessary to perform their function.

 

5. Cookies & Tracking Technologies

Our website uses cookies and similar tools to:

• Improve site performance

• Analyze usage

• Enable secure checkout

• Personalize your browsing experience

You can manage cookie preferences through your browser settings.

 

6. Email Communications

If you subscribe to our newsletter or place an order, we may send emails regarding:

• Order confirmations

• Delivery updates

• Customer service

• Promotions (only with consent)

You may unsubscribe at any time using the link in the email or by contacting us directly.

 

7. Your Rights

Depending on local laws, you may request to:

• Access your personal information

• Correct inaccuracies

• Request deletion of your data

• Withdraw consent to marketing communications

We will respond to requests within a reasonable timeframe.

 

8. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites.

 

9. Children’s Privacy

We do not knowingly collect personal information from children under 13.
If you believe this has occurred, please contact us and we will remove the information promptly.

 

10. Changes to This Privacy Policy

We may update this policy from time to time.
The “Last Updated” date at the top of the page reflects the most recent revision.
Continued use of our website indicates acceptance of any updated terms.

 

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

The Heather House Flower Studio
Cochrane, Alberta
📧 hello@theheatherhouseflowers.ca
📞 {403 992 2882}

We are committed to protecting your privacy and ensuring a safe experience on our website.